Return and Refound Policy
Last Updated: February 2026
This Return & Refund Policy applies to purchases made on zoleny.com and is operated by FIVESTAR VENTURES BS LIMITED (Company Number 16857496), registered in England and Wales.
1. Right to Cancel (UK & EU Customers)
If you are a consumer residing in the United Kingdom or European Union, you have the right to cancel your order within 14 days of receiving the goods, without providing any reason.
To exercise this right, you must notify us via:
2. Return Eligibility
To qualify for a return:
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The item must be unused
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In its original condition
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In original packaging
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Returned within 14 days of delivery
We reserve the right to refuse returns that do not meet these conditions.
3. Non-Returnable Items
The following items cannot be returned:
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Used or worn products
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Items damaged by misuse
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Personalized or custom-made products
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Perishable goods
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Gift cards
4. Return Process
To initiate a return:
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Contact us at service@zoleny.com
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Provide your order number and reason for return
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Wait for return instructions
Items sent back without prior authorization may not be accepted.
5. Refunds
Once the returned item is received and inspected:
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Refunds are issued to the original payment method
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Processing time: 5–10 business days
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You will receive confirmation via email
Original shipping costs are non-refundable unless the item was defective or incorrect.
6. Damaged or Incorrect Items
If your item arrives damaged or incorrect:
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Contact us within 48 hours of delivery
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Provide photos of the item and packaging
We will offer:
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Replacement, or
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Full refund, including shipping
7. Late or Missing Refunds
If you have not received a refund:
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Check your bank account
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Contact your card issuer
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Contact your bank
If the issue persists, contact us at service@zoleny.com
8. Chargeback Prevention Notice
We encourage customers to contact us directly before initiating a chargeback with their bank.
We are committed to resolving disputes quickly and fairly.