Shipping Policy
Last Updated: February 2026
This Shipping Policy applies to purchases made on zoleny.com and is operated by FIVESTAR VENTURES BS LIMITED, Company Number 16857496, registered in England and Wales.
1. Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and public holidays).
During peak periods, processing times may extend slightly.
Customers will receive an order confirmation email after purchase.
2. Shipping Times
Estimated delivery times after dispatch:
United Kingdom: 5–10 business days
Europe: 7–14 business days
International: 7–21 business days
Delivery times are estimates and may vary due to:
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Customs clearance procedures
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Carrier delays
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Weather conditions
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High seasonal demand
We are not responsible for delays caused by external logistics providers.
3. Shipping Confirmation & Tracking
Once your order has been shipped, you will receive a tracking number via email.
Tracking updates may take 24–72 hours to appear in the carrier system.
4. Shipping Fees
Shipping fees are displayed at checkout before payment is completed.
Any customs duties or import taxes are the responsibility of the customer unless otherwise stated.
5. Incorrect Address
Customers are responsible for providing accurate shipping information.
If an incorrect address is provided:
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We are not responsible for lost shipments
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Additional shipping charges may apply
6. Lost or Delayed Packages
If your package has not arrived within the estimated timeframe:
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Check your tracking information
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Contact the shipping carrier
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Contact us at service@zoleny.com
We will assist in investigating the shipment.
If a package is confirmed lost by the carrier, we will offer:
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Replacement, or
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Refund
7. Delivery Confirmation
A shipment is considered delivered once confirmed by the carrier tracking system.
We are not responsible for packages marked as delivered but lost or stolen at the delivery location.
Customers may contact local authorities if theft is suspected.